General Questions

1. How long does it take to process and ship an order?
-We aim to process and ship orders within 24 hours on working days. Please note that this timeframe excludes weekends and public holidays.

2. Where is your warehouse located?
-Our warehouse is situated in North Charleston, ensuring efficient order processing.

3. How can I track my order?
-Once your order is shipped, you will receive an email notification containing a tracking number. You can use this number to monitor your shipment's status and expected delivery date.

4. How can I change the shipping address for my order?
-If you need to update your shipping address, please contact our customer support team as soon as possible. We'll do our best to assist you with this change.

5. What should I do if my order is lost or damaged during shipping?
-In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work to resolve the issue promptly.

If you have any further inquiries, feel free to reach out to us:

Telephone: [phone]

Email: [e-mail]